DISTANT SALES AGREEMENT

1. PARTIES

 

Hereby the Agreement has been signed by and between the following parties within the framework of the terms and conditions stated below. 

A. ‘BUYER’; (hereinafter referred to as "BUYER")

 

B. ‘SELLER’; (hereinafter referred to as "SELLER")

NAME-SURNAME: Biliana Fashion Moda Tasarım Tekstil Ve Danışmanlık İthalat İhracat Sanayi Ticaret Limited Şirketi

ADDRESS: Cumhuriyet Mah. İncirli Dede Cad. Anthill Fraser Place Residence No:6 İç Kapı No: 39 Şişli/Istanbul

 

Upon accepting the agreement herein, the BUYER accepts in advance that, in case he confirms the order subject to the contract, he will be under the obligation to pay the price subject to the order and, if any, additional charges such as shipping fee, tax, and that he has been informed about it.

 

2. DEFINITIONS

 

The terms written below shall refer to the written explanations in the implementation and interpretation of this agreement.

MINISTER: refers to the Minister of Customs and Trade,

MINISTRY: refers to the Ministry of Customs and Trade,

LAW: refers to the Law on Consumer Protection No. 6502,

REGULATION: refers to the Regulation on Distance Contracts (RG:27.11.2014/29188)

SERVICE: refers to the subject of any consumer transaction that are made or undertaken to be made in return for a fee or benefit other than providing goods,

SELLER: refers to the company offering goods to the customer or acting on behalf or account of the entity offering goods within the scope of its commercial or professional activities,

BUYER: refers to the natural or legal person who acquires, uses or makes use of a good or service for non-commercial or non-professional purposes,

SITE: refers to the website belonging to the SELLER,

ORDERER: refers to the natural or legal person demanding a good or service through the website of the SELLER,

PARTIES: refers to the SELLER and the BUYER,

AGREEMENT: refers to this Agreement concluded between the SELLER and the BUYER,

GOODS: refers to the movable property subject to shopping and software, sound, image and similar intangible goods prepared to be used in the electronic environment.

 

3. SUBJECT

 

Hereby the Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product whose features and sales price are specified below, which the BUYER has ordered electronically through the website of the SELLER in accordance with the provisions of the Law on Consumer Protection No.6502 and the Regulation on Distance Contracts.

Prices listed and announced in the website are selling prices. Announced prices and commitments are valid until they are updated and changed. Prices announced for a specific period of time are valid until the end of the stated period.

 

The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product whose features and sales price are specified below, which the BUYER has ordered electronically through the website www.bilianadoll.com of the SELLER in accordance with the provisions of the Law on Consumer Protection No.4077 and the Regulation on Distance Contracts.

The Buyer accepts and declares that he/she has been informed by the seller clearly, understandably and in a manner which is appropriate for the internet environment, about all preliminary information about the goods subject to sales such as the name, title, full address, telephone and other access information of the seller, the main features of the product subject to sale, the sales price including taxes, payment method, delivery conditions and costs and the use of the right of "withdrawal" and how to use this right, the official authorities to submit his/her complaints and objections and that he/she has confirmed this preliminary information electronically and that he/she has ordered under the provisions herein.

The preliminary information on the website of www.bilianadoll.com and the invoice issued upon the order placed by the buyer are integral parts of this agreement.

 

 

4. SELLER INFORMATION

 

Title: Biliana Fashion Moda Tasarım Tekstil Ve Danışmanlık İthalat İhracat Sanayi Ticaret Limited Şirketi

Address: Cumhuriyet Mah. İncirli Dede Cad. Anthill Fraser Place Residence No:6 İç Kapı No: 39 Şişli/Istanbul

Phone: + 38166 555 66 60

Fax:

Email: info@bilianadoll.com

 

 

 

5. BUYER INFORMATION

 

Person to which the product will be delivered

Delivery Address

Phone

Fax

Email/user name

 

 

 

 

 

6. ORDERER INFORMATION

 

Name/Surname/Title

Address

Phone

Fax

Email/user name

 

 

 

7. CONTRACT PRODUCT(S) INFORMATION

 

7.1. The main features (type, quantity, brand/model, color, number) of the Goods/Product(s)/Service are published on the website of the SELLER. If the campaign has been promoted by the seller, you can examine the basic features of the relevant product during the campaign. It is valid until the campaign date.

7.2. Prices listed and announced in the website are selling prices. Announced prices and commitments are valid until they are updated and changed. Prices announced for a specific period of time are valid until the end of the stated period.

7.3. The sales price of the contract goods or services, including all taxes, is indicated below.

7.4. The form and type, quantity, brand/model, sales price, payment method, the person to take the delivery, delivery address, invoice information, shipping fee of the product/products purchased in the electronic environment are as follows. The person to be invoiced and the person making the agreement must be the same. The information below must be correct and complete. The buyer accepts to fully compensate for the damages arising from situations where this information is not correct or incomplete and further accepts any liability that may arise from this situation.

7.5. The SELLER reserves the right to suspend the order in cases the SELLER deems necessary, when the information given by the BUYER does not match the truth. In cases where the SELLER detects a problem in the order, he/she suspends the execution of the order for 15 (fifteen) days in the event that the SELLER cannot reach the BUYER from the phone, e-mail and postal addresses provided by the BUYER. The BUYER is expected to contact with the SELLER regarding this issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order in order to prevent damage to both parties.

The Purchased Product(s)

Name, code :  … piece(s)
Total Sales Price : …. -TL
Payment Method: Credit Card/Bank Transfer (EFT)
The Person to Take the Delivery :
Phone number :
Delivery Address :
Person/Institution to be Invoiced :
Invoice Address :
Tax Office :
Tax Registration Number :
Shipping Price : … -TL

 

 

Product Description Quantity Unit Price Subtotal

(VAT included)

Shipping Amount

Total :

 

 

Payment Method and Plan

Delivery Address

Person to which the product will be delivered

Invoice Address

Order Date

Delivery date

Method of delivery

 

7.6.  The shipment fee, which is the shipping costs of the product, shall be paid by the BUYER.

 

8. INVOICE INFORMATION

 

Name/Surname/Title

Address

Phone

Fax

Email/user name

Invoice delivery: The invoice shall be delivered to the invoice address together with the order 

during order delivery.

 

 

9. GENERAL PROVISIONS

 

9.1. The BUYER accepts, declares and undertakes that he/she has read the preliminary information on the website of the SELLER regarding the main features of the contract product, the sales price and payment method and the delivery, and has given the required confirmation electronically. The BUYER accepts, declares and undertakes that he/she has confirmed the Preliminary Information electronically, has obtained the address to be given to the BUYER by the SELLER, the main features of the products ordered, the price of the products including taxes, and the payment and delivery information correctly and completely, prior to the establishment of the distance sales agreement.

9.2. Each contract product is delivered to the BUYER himself/herself or person and/or organization at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. In case the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the agreement. 

9.3. The SELLER accepts, declares and undertakes that he/she will deliver the contract product in full, in accordance with the qualifications specified in the order, and, if any, together with the warranty documents and user manuals, perform the business within the principles of honesty and integrity together with the information and documents required for the business, in accordance with the legal requirements and standards, free and clear of all kinds of defects, maintain and improve the quality of service, show the necessary attention and care during the performance of the business, act with prudence and foresight.

9.4. Prior to the expiration of contractual performance obligation, the SELLER can supply a different product of equal quality and price on the condition of informing the BUYER and obtaining his/her explicit approval.

9.5. If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, the SELLER accepts, declares and undertakes that he/she will notify the consumer of this situation in writing within 3 days from the date of being aware of such situation and return the total price to the BUYER within 14 days. 

9.6. The BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the Contract product and that the obligation of the SELLER to deliver the contract product will end in the event that, for any reason, the contract product price is not paid and/or is canceled in the bank records.

9.7. The BUYER accepts, declares and undertakes that he/she will return the contract product to the SELLER within 3 days, with the shipping cost to be borne by the SELLER in the event that the price of the contract product is not paid to the SELLER by the relevant bank or financial institution as a result of the unauthorized use of the credit card of the BUYER upon the delivery of the contract product to the BUYER  or to the person and/or organization at the address indicated by the BUYER.

9.8. The SELLER accepts, declares and undertakes that he/she will notify the BUYER of the situation if it fails to deliver the contract product in time due to force majeure situations such as the occurrence of unforeseen and unpredictable situations that prevent and/or delay the fulfillment of the debts of the parties. The BUYER is, on the other hand, entitled to request from the SELLER to cancel the order or to replace the contract product with a precedent, and/or to postpone the delivery period until the obstacle is eliminated. In the event that the order is canceled by the BUYER, the amount of the product is fully paid in cash within 14 days for the payments made by the BUYER in cash. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER accepts, declares and undertakes that the average process for the bank to transfer the amount returned to the credit card by the SELLER to the BUYER account may take 2 to 3 weeks and that the BUYER cannot hold the SELLER responsible for possible delays since the transfer of this amount to the accounts of the BUYER after the return of this amount to the bank is entirely related to the transaction process of the bank.

9.9. The SELLER has the right to reach the BUYER for communication, marketing, notification and other purposes by letter, e-mail, SMS, phone call and other means through the address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER in the registration form on the site or updated by him/her later. Upon accepting the agreement herein, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities.

9.10. The BUYER shall examine the contractual goods/services before receiving them and shall not receive any damaged and defective goods/services such as crushed, broken, torn packaging etc. from the cargo company. It shall be considered that received goods/service does not consist of damage and it is durable.  The BUYER is responsible of protecting goods/service with care. If the right of withdrawal shall be used, goods/service should not be used. Invoice should be returned.

9.11. In the event that the credit card holder used during the order is not the same person with the BUYER or if a security deficit is detected regarding the credit card used in the order prior to the delivery of the product to the BUYER, the SELLER may request from the BUYER to submit the identity and contact information of the credit card holder, the statement of the previous month of the credit card used in the order, or the cardholder's bank indicating that the credit card belongs to him/her. The order shall be suspended until the BUYER provides the information/documents subject to the request, and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other information provided while signing up to the website of the SELLER reflects the truth and that he/she will compensate the SELLER for all damages incurred due to the inaccuracy of this information, immediately and fully paid in cash and on the first notice of the SELLER.

9.13. The BUYER, in advance, declares and undertakes to follow provisions of legal legislation while using the website of the SELLER and not to violate those provision. Otherwise, the BUYER shall be responsible completely for all legal and penal obligations.

9.14. The BUYER cannot use the website of the SELLER in a way to disturb the peace, disorderly conduct, in a way to disturb and harass others, for a purpose against laws, to infringement to other's material and moral rights. Besides, the member cannot make and activity or transaction preventing use of services by others (such as spam, virus, trojan, etc.).

9.15. On the website of the SELLER, links may be given to other websites and/or other content that are not under the control of the SELLER and/or owned and/or operated by other third parties. These links are attached in order to facilitate direct the BUYER and do not support any website or the person operating the website and do not constitute any guarantee for the information contained in the linked website.

9.16. The member violating one or a few of the articles indicated in this agreement is personally responsible for that violation in terms of criminal and civil liability, he/she shall exclude the SELLER from legal and penal conclusions of these violations. Besides, in case that an event is referred to a legal base, the SELLER reserves the right to demand compensation against the member due to not following this membership agrement.

 

 

10. RIGHT OF WITHDRAWAL

 

10.1. The BUYER may exercise the right of withdrawal from the contract by refusing the goods without taking any legal or criminal liability and without giving any justification, provided that the BUYER informs the SELLER on the following contact information within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization. In distant contracts relating to the provision of service, the period shall commence on the date of signature of the contract. Prior to the expiry of the withdrawal period, in service contracts the provision of which commenced with the consumer's approval, the right of withdrawal shall not be exercised. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that he/she has been informed about the right of withdrawal by accepting this agreement.

10.2. It is required for the purpose of exercising the right of withdrawal to notify the SELLER in writing through return receipt requested, fax or email within 14 (fourteen) days and not to use the product within the framework of the provisions of "The Products for which the Right of Withdrawal Cannot Be Exercised" set forth herein. If this right is exercised, 

 

a) The invoice of the product delivered to the third person or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the organization when returning. Order returns, invoices of which are issued on behalf of the corporations, shall not be completed unless the RETURN INVOICE is made out.)

b) Return form accompanied by it,

c) The box, package of the products to be returned shall be handed over completely and undamaged with the standard accessories.

d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notice and to return the goods within 20 days.

e) If there is a decrease/impairment in the value of the goods due to a reason caused by the BUYER'S fault or the return becomes impossible, the BUYER is obliged to compensate the losses of the SELLER in the rate of the fault/defect. However, the BUYER is not liable for any changes or deteriorations that arise as a result of the improper use of the goods or product within the period of the right of withdrawal. 

f) If the amount decreases under the campaign limit amount set by the SELLER due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

 

10.3. Product Return

The buyer has the right to withdraw from the agreement within seven days after receiving the goods without giving any justification and without paying any penal terms. In order to be able to carry out return transactions in accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in and sign the return sections at the bottom of the 2 invoices of the seller delivered with the goods completely and correctly, and send a copy to the seller together with the product and keep the other copy. The period for the right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the product(s) must be borne by the buyer.

There is no right of withdrawal for goods prepared in line with the buyer's wishes and/or his/her personal needs.

If the buyer exercises his/her right of withdrawal, the seller shall return the total price received within ten days from the receipt of the invoice together with the product, and any documents that put the consumer under debt, without incurring any expense to the consumer.

The decrease in the value of the delivered goods or the existence of a reason that makes it impossible to return the product does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of the return of the product is due to the consumer's fault, the buyer must compensate the value or decrease in the value of the goods to the seller.

The general return period is 7 days for each product purchased inadvertently. During this period, the return of products that have been opened, used, destroyed and so on are not accepted. Returns must be made in original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product fails to be returned in the condition it was delivered to the buyer, the product shall not be returned and the price shall not be refunded.

For product return, the situation must first be explained to the customer service. The return information of the product is submitted to the customer by the seller. After this communication, the invoice containing the information about the product return must be delivered to the seller via the Cargo company that delivers to the address of the buyer. If the returned product that reaches the seller meets the conditions specified herein, it is accepted as a return, and the refund is made to the credit card/account of the buyer. No refund shall be made until the product is returned. The reflection period of credit card refunds on credit card accounts is under the responsibility of the relevant bank.

If the shopping is made by credit card and in installments, the credit card refund procedure shall be applied as follows: If the buyer conveys his/her request to purchase the product in installments, the Bank pays the buyer in that amount in installments. After the seller pays the bank the entire price of the product at once, the requested refund amounts are transferred to the bearer party accounts in installments, in order to prevent the parties involved in the matter from becoming victims in the event of the refund of the installment expenses made from the bank POS to the credit card of the buyer. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card cut-off date do not coincide, 1 (one) refund shall be reflected on the card each month and the buyer shall receive the installments paid before the return as much as the number of installments paid before the return, and shall be deducted from your current debt.

In the event of the return of goods and services purchased with a card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank. The merchant, that is, the seller, shall make the refund through the relevant software in the event of a return transaction. As the merchant, that is the seller, is obliged to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the buyer in accordance with the procedure detailed above. The refund to the credit card shall be made by the Bank in accordance with the above procedure, after the buyer has paid the bank the amount in one go.

10.2. GUARANTEE

The products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the following conditions: The guarantee liability of the seller only applies to consumers who fall under the law numbered 4077. For commercial business, the provisions of the Turkish Commercial Code shall apply.

 

 

 

10.3. PRODUCTS FOR WHICH RIGHT OF WITHDRAWAL SHALL NOT BE USED

 

In the event that the package of the underwear, swimwear and bikini bottoms, make-up materials, products for single-use, goods that are in danger of easy deterioration or that are likely to expire, products that are not suitable in terms of health and hygiene to be returned if the package is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, except those provided under the subscription agreement, immediate services in the electronic environment or intangible goods delivered immediately to the consumer and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables are opened by the BUYER, their return is not possible pursuant to the Regulation. In addition, before the expiration of the Right of Withdrawal Period, it is not possible to use the right of withdrawal regarding the services started with the approval of the consumer as per the Regulations.

In order to return cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables, they must be unopened, untested, unimpaired and unused. 

 

11. DATE OF AGREEMENT AND FORCE MAJEURE

The date of the agreement is the date ../../…. on which the order was placed by the buyer.

The situations that do not exist or are not foreseen at the time of signing the agreement, is outside the control of the parties and that make it impossible for one or both parties to fulfill their obligations and responsibilities imposed by the agreement, partially or completely, or to fulfill them in a timely manner shall be considered as force majeure (Natural disaster, war, terror, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party where the force majeure occurred shall notify the other party in writing immediately.

No liability for the parties shall arise due to the failure of the parties to fulfill their actions during the continuation of the force majeure. In the event that the force majeure continues for 30 (thirty) days, each party shall have the right to terminate the agreement unilaterally.

 

11.2. Rights and Obligations of the Seller

11.2.1 The seller agrees and undertakes to fulfill the obligations imposed on him/her in the contract, except in cases of force majeure, pursuant to the provisions of the Law on the Consumer Protection No. 4077 and the Regulation on Distance Contracts.

11.2.2. Persons under the age of 18 (eighteen) cannot shop at www.bilianadoll.com. The seller shall ground that the age specified by the buyer in the agreement is correct. However, the seller shall not be liable in any way due to the wrong statement of the buyer regarding his/her age.

11.2.3. www.bilianadoll.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for the promotional or price errors that may arise from the system, design or illegal interventions to the website. The buyer cannot claim rights from the seller based on system errors.

11.2.4 You can shop at www.bilianadoll.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week of the order date shall be canceled. The processing time of the orders is not the moment when the order is placed, but the moment when the required collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods made without contacting customer service, such as paid shipping or postal checks, are not accepted.

11.3. Rights and Obligations of the Buyer

11.3.1. The buyer accepts and undertakes to fulfill the actions imposed on him/her in the agreement, except for force majeure.

11.3.2. The buyer accepts and undertakes that he/she is deemed to accept the provisions herein and that he/she will make the payment in accordance with the payment method specified herein.

11.3.3. The Buyer accepts and declares that he/she has clear, understandable information, which is appropriate for the internet environment, about all preliminary information about the goods subject to sales such as the name, title, full address, telephone and other access information of the seller, the main features of the product subject to sale, the sales price including taxes, payment method, delivery conditions and costs from the www.bilianadoll.com website and the use of the right of "withdrawal" and how to use this right, the official authorities to submit his/her complaints and objections and that he/she has confirmed this preliminary information electronically.

11.3.4. Based on the previous article, the Buyer declares that he/she has read the order/payment/usage procedure information at www.bilianadoll.com, which includes product order and payment conditions, product usage instructions, measures taken and warnings made against possible situations, and that he/she has given the required confirmation electronically.

11.3.5. If the buyer wishes to return the product he/she received, he/she agrees and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.

11.4. Order/Payment Procedure

Order:

The TL amount of the products added to the shopping cart including VAT (total installment amounts in installment transactions) is processed through the pos of the relevant bank card after it is confirmed by the buyer. For this reason, an order confirmation mail is sent to the customer
before the orders are shipped. No deliveries are to be carried out without sending Order Approval email.

Any disruption in the process or any problems that may arise regarding the credit card are notified to the buyer by one or more of the telephone/fax/e-mail channels that the buyer specified in the agreement. If necessary, the buyer may be asked to contact with his/her bank. The processing time of the orders is not the moment when the order is placed, but the moment when the required collection is made from the credit card account or the transfer (EFT) reaches the seller accounts.

In case it is understood that the contract goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, another good of equal quality and price may be sent to the buyer if the buyer is immediately informed and he/she approves, or, in line with the desire and choice of the buyer; another new product may be sent, it can be waited for that the product will enter stocks or the other obstacle that prevents delivery will disappear and/or the order may be canceled.

In cases where it becomes impossible to fulfill the obligation to deliver the contract goods, the buyer is informed of this situation and the total price paid and any documents that put him/her under debt, if any, are returned to him/her within ten days at the latest and the agreement is canceled. In such a case, the buyer shall not claim compensation for any additional material and moral damage from the seller.

11.5. Payment:

At www.bilianadoll.com, buyers who do not want to use their credit card information on the internet are provided with cash transfer order opportunities. In the payment by transfer, the buyer can choose the most suitable bank and make the transfer. If EFT is made, the date when the transfer of the money to the account is realized shall be considered. When making money transfer and/or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written.

If the bank or the financial institution does not pay the product price to the SELLER due to unauthorized or unlawful use of the credit card of the BUYER not caused by the fault of the buyer after the delivery of the product, the BUYER must return the product to the SELLER within 10 (ten) days provided that the BUYER has received it. In such cases, shipping costs belong to the Buyer.

If the buyer prefers to pay by credit card; the BUYER accepts, declares and undertakes that he/she will also confirm the relevant interest rates and the information about the default interest from the bank and that the provisions regarding interest and default interest in accordance with the provisions of the current legislation will be applied within the scope of the "Credit Card Agreement" made by and between the Bank and the BUYER.

11.6. Shipment/Delivery Procedure

11.6.1. Shipment:

Upon sending the order confirmation e-mail, the product(s) is delivered to the cargo company with which the seller is contracted.

11.6.2. Delivery:

The product(s) shall be delivered to the address of the buyer by the cargo company with which the seller is contracted. The delivery time is 30 days from the sending of the order confirmation e-mail and the establishment of the agreement. This period may be extended for a maximum of ten days, provided that the buyer is notified in advance in writing or through a continuous data carrier.

The products are sent as phone notified, in regions where the Cargo Companies do not make delivery to the address.

There may be delays in the specified day in regions where the Cargo Company delivers one day a week, in cases of inaccuracies and deficiencies in the shipping information, during some social events and natural disasters. The buyer cannot bear any responsibility on the seller due to such delays. If the product is to be delivered to another person/organization other than the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracies in the shipping information and/or the Buyer's not being in the delivery place. If the product(s) does not reach the customer within the specified days, delivery problems must be reported to the customer service immediately by using the contact info@bilianadoll.com e-mail address.

In case of damaged packages; The delivery of the damaged packages must not be taken and a report must be issued by the Cargo Company official. If the Cargo Company official is in the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products have been delivered are undamaged, and ask for a report to determine the situation. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package has not been accepted and the report has been kept, the situation must be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report remained in the Buyer.

 

 

 

 

 

 

12. DEFAULT AND LEGAL CONSEQUENCES

 

If the BUYER goes into default in case he makes the payment transactions by credit card, the BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card contract by and between himself and the cardholder bank. In this case, the relevant bank may apply for legal remedies; may request the expenses to be incurred and the counsel's fee from the BUYER and, under all circumstances, if the bank goes into default due to the debt of the BUYER, the BUYER accepts, declares and undertakes to pay the loss and damage of the SELLER incurred due to the delayed performance of the debt.

 

12.1. COMPETENT COURT

 

Complaints and objections in the disputes arising from this agreement shall be made to the arbitration committee or consumer court for consumer problems in the location where the place of residence of the consumer is located or where the consumer transaction is made within the monetary limits specified in the following law. Information on the monetary limit as follows:

The value in the applications to be made to consumer arbitration committees for the year of 2017, being effective from 01/01/2017:

a) District consumer arbitration committees have been assigned in disputes under 2.400 (two thousand four hundred) Turkish Liras,

b) Provincial consumer arbitration committees have been assigned in disputes between 2.400 (two thousand four hundred) Turkish Liras and 3.610 (three thousand six hundred and ten) Turkish Liras in the cities having metropolitan status,

c) Provincial consumer arbitration committees have been assigned in disputes under 3.610 (three thousand six hundred and ten) Turkish Liras in the centers of provinces that do not have the metropolitan status,

d) Provincial consumer arbitration committees have been assigned in disputes between 2.400 (two thousand four hundred) Turkish Liras and 3.610 (three thousand six hundred and ten) Turkish Liras in the districts of provinces that do not have the metropolitan status.

Hereby the Agreement is entered into for commercial purposes.

 

12.2. VALIDITY

 

When the BUYER makes the payment for the order placed on the Site, he/she is deemed to have accepted all the terms of herein. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this agreement has been read and accepted by the BUYER on the site prior to the realization of the order. 

SELLER: Biliana Fashion Moda Tasarım Tekstil Ve Danışmanlık İthalat İhracat Sanayi Ticaret Limited Şirketi

BUYER:

DATE: